At MiniDrobe, your satisfaction is our priority. We take pride in offering premium kidswear that meets your expectations. But we understand that sometimes, things may not go as planned. That’s why we’ve created a simple, transparent return and refund policy to ensure a smooth, stress-free shopping experience.
Return Eligibility
We accept returns under the following conditions:
- Return request must be raised within 7 days from the date of delivery.
- Items must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
- Product should not be altered or damaged in any way.
- Items bought during special discounts, clearance sales, or promotional offers are non-returnable unless damaged or defective.
- Accessories and innerwear, if added in the future, will be non-returnable for hygiene reasons.
How To Initiate A Return
Returning your MiniDrobe order is simple:
- Email us at support@minidrobe.com within 7 days of receiving your item.
- Share your Order ID, mention the reason for return, and attach images of the product (especially for damage or wrong delivery).
- Our team will respond with the next steps — either arranging a pickup or guiding you through a manual return process.
Refund Process
Once we receive and verify the returned product, your refund will be initiated:
- Refunds are processed within 4–7 working days after we receive the product.
- Refunds will be made to the original payment method (Credit/Debit Card, UPI, Wallet, etc.).
- For Cash on Delivery orders, refund will be issued via bank transfer or store credit.
- You’ll be notified via SMS or email once the refund is processed.
Exchange Policy
We currently do not offer direct exchanges.
If you wish to exchange a size or product, kindly return the original item and place a new order.
Shipping Costs For Returns
- If the return is due to damage, wrong item, or a manufacturing defect, we’ll cover the return shipping.
- For returns due to personal preferences (like size or style), the courier cost must be borne by the customer.
Important Points To Remember
- Returned items must pass our quality inspection to be eligible for a refund.
- If your item fails to meet return conditions, it may be rejected and sent back.
- For any queries, contact us at support@minidrobe.com or call/WhatsApp us at +91 87084 42424.
Thank You For Choosing MiniDrobe
We’re committed to offering a smooth, stylish, and happy shopping experience — every time you shop with MiniDrobe.
